General Terms and Conditions of Sale

Art. 1 – General provisions

  1. The user navigating in this area accesses Grey srl, accessible through the url: The navigation and transmission of a purchase order on the site imply acceptance of the Conditions and Data Protection Policies adopted by the site itself indicated therein.
  2. These General Conditions of Sale apply to the supply of services with exclusive reference to purchases made on the site in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree no. 206/05 amended by Legislative Decree no. 21/14 and Legislative Decree no. 70/03) by

Company Grey srl
Head office: Milano via Niccolò Paganini, 4
VAT number: 10084310969
Registered with the REA, number MI-2504596

  1. The user is required, before accessing the services provided by the site, to read these General Conditions of Sale which are generally and unequivocally accepted at the time of purchase.
  2. We invite the user to download and print a copy of the purchase form and these General Conditions of Sale whose terms Grey srl reserves the right to change unilaterally and without notice.

Art. 2 – Subject

  1. These General Conditions of Sale govern the offer, submission and acceptance of purchase orders for services on Grey srl and do not govern, however, the provision of services or sale of products by parties other than the seller who are present on the same site through links, banners or other hypertext links.
  2. Before placing orders and purchasing products and services from different parties, we suggest you check their conditions of sale.

Art. 3 – Conclusion of the contract

  1. To conclude the purchase contract, it will be necessary to fill in the form in electronic format and send it following the relevant instructions.
  2. It contains the reference to the General Conditions of Sale, information on each service purchased, the means of payment that can be used, the conditions for exercising the right of withdrawal.
  3. Before concluding the contract, you will be asked to confirm that you have read the General Terms and Conditions of Sale including the Information on the right of withdrawal and the processing of personal data.
  4. The contract is concluded when the seller receives the form filled in by the user, after verification of the correctness of the data contained therein.
  5. The buyer will be obliged to pay the price from the moment the online order submission procedure is completed. This will be done by clicking on the “buy” button at the end of the wizard.
  6. On conclusion of the contract, the seller takes charge of the order for its execution.

Art. 4 – Registered users

  1. In completing the registration procedures, the user is obliged to follow the instructions on the site and to provide their personal data in a correct and truthful manner.
  2. Once you have registered, you will receive a confirmation email in the email provided by you. The confirmation must be communicated within 48 hours at the latest. After this period, in the absence of confirmation, Grey srl will be released from any commitment to the user.
  3. The confirmation will in any case exonerate Grey srl from any responsibility regarding the data provided by the user. The user is obliged to promptly inform Grey srl of any change in their data at any time communicated.
  4. If the user then communicates incorrect or incomplete data or even if there is a dispute by the parties concerned about the payments made, Grey srl will have the right not to activate or suspend the service until the deficiencies are remedied.
  5. On the occasion of the first request for activation of a profile by the user, Grey srl will assign the same a username and password. The latter recognizes that these identifiers constitute the system of validation of user access to the Services and the only system suitable to identify the user that the acts performed through such access will be attributed to him and will be binding on him.
  6. The user undertakes to maintain the confidentiality of his or her access data and to store them with due care and diligence and not to pass them on, even temporarily, to third parties.

Art. 5 – Payment methods and prices

  1. The price of the services will be as indicated from time to time on the site, unless there is a manifest error.
  2. In case of error Grey srl will notify the buyer as soon as possible allowing the confirmation of the order at the right amount or cancellation. In any case, there will be no obligation for Grey srl to provide what has been sold at the lower price incorrectly indicated.
  3. Site prices include VAT. Prices are subject to change at any time. Changes do not apply to orders for which an order confirmation has already been sent.
  4. Once you have selected the desired services, they will be added to your cart. Simply follow the purchase instructions, entering or verifying the required information at each step of the process. Order details can be changed before payment.
  5. Payment can be made via:

credit cards visa, mastercard, paypal, stripe, bank transfer

Art. 6 – Delivery

  1. The services provided by the web page will be delivered to the customer immediately and in any case no later than 30 days after the purchase made on the site.
  2. The services will be available online or sent to the email address that the customer has provided at the time of purchase.
  3. If the delivery cannot take place for reasons not attributable to either party, the user will be refunded the full payment.

Art. 7 – Passage of risk

  1. The risks relating to the products will pass to the purchaser from the time of delivery. Ownership of the products shall be deemed to have been acquired upon receipt of full payment of all amounts due in respect of the products, including shipping costs, or at the time of delivery, if this occurs later.

Art. 8 – Withdrawal

  1. In accordance with the legal provisions in force, the purchaser has the right to withdraw from the purchase without penalty and without specifying the reason, within a period of 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products.
  2. In the case of multiple purchases made by the buyer with a single order and delivered separately, the period of 30 days starts from the date of receipt of the last product.
  3. The user who intends to exercise the right of withdrawal must communicate it to Grey srl by means of an explicit declaration, which may be sent by registered letter with return receipt to the address:

Grey srl – via Niccolò Paganini, 4 – 20131 Milano

  1. The purchaser must also exercise the right of withdrawal by sending any explicit declaration containing the decision to withdraw from the contract or alternatively sending the standard withdrawal form, as per Annex I, part B, Legislative Decree 21/2014, which is not mandatory.
  2. The goods will have to be sent back to:

Grey srl – via Niccolò Paganini, 4 – 20131 Milano

  1. The goods must be returned intact, in the original packaging, complete in all its parts and complete with the attached fiscal documentation. Without prejudice to the right to verify compliance with the above, the site will refund the amount of the products subject to withdrawal within a maximum period of 30 days, including any shipping costs.
  2. As provided for by art. 56 paragraph 3 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the site may suspend the refund until receipt of the goods or until the buyer has demonstrated that the goods have been returned.
  3. The right of withdrawal will not apply if the services and products of Grey srl are included in the categories of art. 59 of Legislative Decree 206/2005.
  4. The site will make the refund using the same means of payment chosen by the buyer during the purchase. In the case of payment made by bank transfer, and if the buyer intends to exercise his right of withdrawal, he must provide the bank details: IBAN, SWIFT and BIC necessary to make the refund.

Art. 9 – Data processing

  1. The buyer’s data are processed in accordance with the provisions of the legislation on the protection of personal data, as specified in the appropriate section containing the information pursuant to art. 13 EU Regulation 2016/679 (Privacy Policy).

Art. 10 – Safeguard clause

  1. Should one of the clauses of these General Conditions of Sale be null and void for any reason whatsoever, this will in no case compromise the validity and compliance with the other provisions contained in these General Conditions of Sale.

Art. 11 – Contacts

  1. Any request for information can be sent by e-mail to the following address, by telephone to the following telephone number: +39 02 49705264, and by post to the following address:

Grey srl – via Niccolò Paganini, 4 – 20131 Milano

Art. 12 – Applicable law and place of jurisdiction

  1. These General Terms and Conditions of Sale are governed by Italian law and interpreted according to it, without prejudice to any other overriding mandatory rules prevailing in the buyer’s country of habitual residence. Consequently, the interpretation, execution and termination of the General Conditions of Sale are subject exclusively to Italian law.
  2. For any dispute the competent court will be exclusively that of Milan, Italy.

These conditions were drawn up on 24/06/2020.